Doctor and Patient
Frequently Asked Questions

BridgeCare works in conjunction with primary care providers, hospitals, and home care to smoothly connect gaps in care and strengthen the support of their services.

Does BridgeCare replace a patient's primary doctor?
 

BridgeCare is not a typical primary care service. Rather BridgeCare offers temporary (30 days) primary care during critical times of discharge from a health facility.  BridgeCare works closely with a patient care team to provide the best team-oriented care. Our services help ease patients' and care teams' interactions and management goals. We also partner with community partners to coordinate care and prevent avoidable poor outcomes.  All BridgeCare's services are to compliment a patient's existing care or exist until the patient can establish long-term care. 

If a patient enters the hospital during BridgeCare service window, does BridgeCare stop providing care?
 

With BridgeCare's discharge services, the ultimate goal is to help prevent avoidable readmissions to the hospital within 30 days of a patient's last discharge. However, there are circumstances that require an admission that is not avoidable and is medically warranted. In this case, BridgeCare will be able to restart 30 day discharge services after the patient is discharged from the hospital again. 

What can a patient expect with BridgeCare services?

For Discharge Services:
  • Full access via technology. Patients will be able to reach a BridgeCare doctor via phone, webcam, email, or text. 

  • Extended Visits. Face-to-face visits are scheduled for a minimum of 60 minutes.

  • Scheduling as soon as possible and as in-depth as patients need it to be. Since Transition Care is the only service BridgeCare provides, patients feel the personalized difference.

  • Late/weekend appointments because health issues don’t always arrive between 9 am – 5 pm and you shouldn’t have to miss work/school/etc to be seen.

  • Transparency! BridgeCare bills your insurance.  There are no hidden fees, ever.

  • Specialty Care Coordination. BridgeCare contacts patients' specialists as appropriate to ensure they understand their options and prognosis.

  • Hospital and Emergency Room Coordination. In the case a patient needs to go back into the hospital during the 30 days following their discharge, BridgeCare staff can be contacted to assist in care coordination.

  • BridgeCare can order any lab tests or medications that were missed while a patient was in the hospital.

  • Weight Management, Mental Health, Smoking Cessation Counseling, and Health Coaching. All services to help jumpstart healthier lifestyle changes after a hospitalization can be provided.

  • Health literacy - BridgeCare explains medicines, options, and what to expect in ways the average person can understand. Patients are free to ask any number of questions to best understand their care.

Select patients may be eligible for  Long Term Patient Monitoring at Home Services:
 
  • Home monitoring devices for blood pressure, weight, and glucose meter can be mailed to the patient's home

  • Readings from these devices are instantly sent to BridgeCare

  • BridgeCare physician oversees all device readings taken by the patient

  • Monthly reports are available to be sent to patients and their care team to assist in medical management

  • Calls from BridgeCare physicians or staff if readings are critical with recommendations on next steps

  • Monthly calls, emails, and/or virtual visits with the patient to review results, provide health coaching, and health literacy education

  • An additional resource to contact to discuss abnormal values, symptoms, and management plans

  • This service can extend for a year or more. 

 
 
How does BridgeCare get paid?
 

BridgeCare gets paid by billing a patient's insurance. Patients may still be responsible for copays and deductibles per their respective insurance plans. A certain percentage of BridgeCare's transitional care services are also donated through BridgeSupport for patients without insurance as an effort to assist those at the greatest risk of poor outcomes.

Is BridgeCare a type of insurance?
 

No. BridgeCare is a medical service group. BridgeCare accepts the vast majority of Michigan's insurances.

 
 
 
How does BridgeCare get referrals?
 

BridgeCare gets referrals from health care providers in the inpatient or outpatient setting.  Patients can express interest in BridgeCare services via the online interest form or by calling our office. Patients MUST be discharging from an inpatient stay to qualify for Hosptial to Home services. For patients interested in Physicians on Call, they can call to see if they qualify based on coverage and diagnosis. 

 
How do I know if  BridgeCare accepted a referral?

Once BridgeCare receives a patient signed "Informed Consent Form", the referral process is started. A BridgeCare staff member will contact the person signing the Consent Form to schedule their first virtual appointment.  The patient is typically contacted within 1-2 business days.  ​

 
Is there anyone BridgeCare doesn't see?

BridgeCare does not deny patients because of their age, race, religion, sexual orientation, economic status, or employment status. We also do not deny anyone for pre-existing conditions of any kind. BridgeCare see all conditions and all forms of qualifying discharges. BridgeCare physicians focus only on discharge services and provide this service during the critical period when a patient is moving between two settings. The starting setting must be one of the following:  inpatient admission, partial admission, inpatient psychiatry admission, observation care, or inpatient rehab. The patient can be going home, nursing home, assisted living, or to a friend or family home.

What if I need help and I'm traveling?

With the aid of technology, once a patient is accepted in BridgeCare's 30-day window of care,  BridgeCare can assist them wherever they are.  We will locate the nearest pharmacy to the patient and send any medications most appropriate for a patient's present circumstances. If additional help is needed, BridgeCare will not hesitate to ask the patient to seek in-person care in their area of travel.​

 
 
How is BridgeCare different from the doctor down the street?

Did you know that most Primary Care Physicians have between 2,500-3,500 patients?  BridgeCare knows primary care doctors are the hardest working doctors in the field of medicine. However few services are offered to assist primary care in their hard work. BridgeCare specifically specializes in discharge services. Discharge care is time-specific and affects primary care's overall quality scores.   Your regular doctor may see you by appointment for any of your needs. BridgeCare services are intensive and comprehensive but only last during the time of discharge. Our goal is to safely transition a patient to a doctor of their choosing after BridgeCare's Services end. 

Do I have to live in Michigan to receive services?

Yes, a patient must have primary residence in the state of Michigan.